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Privacy Policy

At The Digestive Disorders Foundation (Suffolk), we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and safeguard any data you provide to us.

1. What is Personal Data?

Personal data refers to any information that can identify an individual, such as your name, address, email, or other contact details. Sensitive personal data includes information like health details, ethnicity, or financial information.

2. How We Collect Your Information

  • Directly from you: We may gather personal data when you use our website, contact us via phone, email, or post, or request patient information. This may include sensitive health information if required to provide appropriate support.

  • Sensitive data: In certain circumstances, we may collect sensitive information to ensure we provide suitable services or advice.

3. How We Use Your Information

We use your data for purposes including:

  • Providing requested information, products, or services;

  • Sharing updates about our work, events, and activities;

  • Processing donations and managing fundraising efforts;

  • Administrative tasks such as event registration or responding to queries;

  • Conducting surveys or research;

  • Marketing communications, if you have consented, via email, text, phone, or post.

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You can update your communication preferences at any time using the instructions provided in our messages.

4. Sharing Information

We do not sell or share your personal data with unrelated third parties. Your information may be shared with trusted service providers, such as mailing or printing partners, under strict confidentiality agreements.

5. Your Rights

Under data protection laws, you have the right to:

  • Access your personal data;

  • Correct any inaccuracies;

  • Request deletion of your data;

  • Restrict the processing of your data.

6. Website Use and Cookies

Our website can be accessed without providing personal information. We use Google Analytics to collect anonymous data on website use, such as page visits and traffic sources. Cookies may be used to:

  • Improve your browsing experience;

  • Remember your preferences;

  • Measure website performance;

  • Display targeted advertisements via tools such as Facebook Pixel.

You can manage your cookie preferences via your browser settings or visit www.aboutcookies.org.uk/managing-cookies for guidance.

7. External Links

Our website may contain links to other sites. The Digestive Disorders Foundation (Suffolk) is not responsible for the privacy practices of these external websites.

8. Your Consent

By using our website, you consent to the collection and use of your data as described in this policy.

9. Keeping Your Information Safe

We take all reasonable steps to protect personal data from unauthorized access, disclosure, or loss. Information may be collected when you sign up for newsletters, request patient resources, or provide data through our website.

10. Fundraising Preferences

You can manage your fundraising communication preferences through the Fundraising Preference Service (FPS) by selecting “The Digestive Disorders Foundation (Suffolk)” (Charity Number 1195352) at www.fundraisingpreference.org.uk or by calling 0300 3033 517. Requests will take effect within 28 days.

11. Contact Us

For questions about your data, or to request access, corrections, or removal, contact us at:

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Policy Last Updated: September 2025

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